Refund & Return Policy — Lucky Posters

At Lucky Posters, we want customers to understand clearly how returns, refunds, damaged items, and order issues are handled.

Lucky Posters is an independent online retailer. Some products sold on our website may be sourced from or fulfilled by approved supplier partners, including MoviePosters.com, through Shopify Collective or similar supplier relationships.

For any order placed on luckyposters.com, customers should contact Lucky Posters directly for support.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and undamaged

• In its original packaging

• Returned with the receipt or proof of purchase

To start a return, please contact us through our contact page:

https://luckyposters.com/pages/contact

If your return is accepted, we will provide instructions on how and where to send your package. When applicable, we may also provide a return shipping label.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Return shipping instructions will be provided after your return request is reviewed and approved.

Depending on the reason for the return, product type, supplier requirements, and fulfillment location, return shipping costs may be handled differently.

If the item arrived damaged, defective, or incorrect, we will review the issue and help provide an appropriate solution.

If the return is requested for another reason, such as a change of mind, the customer may be responsible for return shipping costs unless otherwise stated.

Damages, Defects, or Wrong Items

Please inspect your order as soon as you receive it.

Contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

• Your order is missing an item

Please include your order number, a description of the issue, and photos of the item and packaging if applicable.

We will review the issue and work to make it right, which may include a replacement, refund, or another appropriate resolution depending on the situation and supplier requirements.

Supplier-Fulfilled Orders

Some items may be fulfilled directly by our supplier partners, including MoviePosters.com.

If your order was fulfilled by a supplier partner, return instructions may depend on the supplier’s return process, product condition requirements, and warehouse location.

Even when a product is fulfilled by a supplier partner, customers should contact Lucky Posters first. We will help coordinate the return, refund, replacement, or support request.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Final sale items

• Custom, personalized, or special-order products

• Items that have been used, damaged, altered, or removed from their original packaging

• Items returned without approval

• Items returned after the 30-day return window

Because Lucky Posters sells poster-related products, some items may also be non-returnable if they are specially ordered, custom produced, or subject to supplier restrictions.

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Sale Items

Unfortunately, we cannot accept returns on sale items unless the item arrives damaged, defective, or incorrect.

Exchanges

The fastest way to get a different item is to request a return for the item you received. Once the return is accepted, you can place a separate order for the new item.

If your item arrived damaged, defective, or incorrect, please contact us before placing a new order so we can review the issue.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, unless an exception applies under applicable law.

The item must be in the same condition that you received it, unused, undamaged, in its original packaging, and returned with the receipt or proof of purchase.

Refunds

We will notify you once your return has been received and inspected.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please remember that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us through:

https://luckyposters.com/pages/contact

Contact Us

For return requests, damaged items, refunds, exchanges, or order support, please contact Lucky Posters here:

https://luckyposters.com/pages/contact

For faster support, include your order number, email address used at checkout, and photos if your item arrived damaged or incorrect.